At WINNIE TECHNOLOGIES (SMC-PRIVATE) LIMITED, we value our customers and strive to provide high-quality products and services. This Refund and Return Policy outlines the conditions under which you may request a return, exchange, or refund.

1. Returns

  • Products may be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.

  • A return will only be accepted if accompanied by proof of purchase (receipt, invoice, or order confirmation).

  • Items that have been used, damaged, or altered after delivery will not be eligible for return.

2. Refunds

  • Refunds are processed only after the returned product has been received and inspected by our team.

  • If approved, refunds will be issued to the original method of payment within 7–14 business days.

  • Shipping or handling charges (if any) are non-refundable.

3. Exchanges

  • Defective or damaged items may be exchanged for the same product within 7 days of delivery.

  • If the requested replacement is unavailable, a full refund or store credit will be offered.

4. Non-Refundable/Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or special-order products

  • Digital products or downloadable software

  • Services once initiated or delivered

5. How to Request a Return or Refund

To initiate a return, exchange, or refund request, please contact us:

📧 Email: support@winnietechnologies.com
🏢 Address: Flat No. 1, First Floor, Plaza No. 1, Opposite National Bank, Commercial Market, Pakistan

Please include your order number, product details, and reason for return in your request.

6. Policy Rights

  • WINNIE TECHNOLOGIES (SMC-PRIVATE) LIMITED reserves the right to update or modify this policy at any time without prior notice.

  • The decision of the company regarding returns, exchanges, or refunds will be final.